🔄 Refund & Return Policy
We want you and your furry friend to be 100% happy with your purchase. If something isn’t right, we’re here to help!
30-Day Risk-Free Guarantee
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If you’re not satisfied with your SilentPaw Pro™ within 30 days of delivery, you may request a return or refund.
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To be eligible, your item must be in the same condition that you received it (unused, with original packaging).
Damaged or Defective Products
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If your product arrives damaged or defective, please contact us within 7 days of delivery at support@FurryFriendCo.store with photos/videos of the issue.
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We will send a replacement or issue a refund at no extra cost.
Returns Process
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Email us at support@ FurryFriendCo.store with your order number and reason for return.
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Our support team will provide return instructions and the nearest return address.
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Once your return is received and inspected, we’ll notify you and process your refund to your original payment method.
Non-Returnable Items
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Due to hygiene and safety reasons, we cannot accept returns on items that have been used.
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Gift cards and promotional items are also non-returnable.
Refunds (if applicable)
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Once approved, refunds are processed back to your original payment method within 5–10 business days.
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Please note: shipping costs are non-refundable.
Late or Missing Refunds
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If you haven’t received your refund yet, first check your bank or credit card company. It may take some time before your refund is officially posted.
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If you’ve done this and still haven’t received your refund, contact us at support@ FurryFriendCo.store.
Exchanges
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We only replace items if they are defective or damaged. If you need an exchange, email us at support@ FurryFriendCo.store.
Important Notes
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Customers are responsible for paying their own return shipping costs unless the item was defective or damaged on arrival.
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We recommend using a trackable shipping service for all returns.