📦 Shipping Policy

At FurryFriend™, we’re committed to getting your order to you as quickly and smoothly as possible. Please read below for details on our shipping process:

Processing Time

  •  All orders are processed within 1–3 business days after payment is received.

  • You’ll receive a confirmation email with tracking information once your order has shipped.

Shipping Time

  • Our products ship directly from our partner warehouses to keep costs low for our customers.

  • Standard shipping typically takes 7–12 business days (depending on your location).

Shipping Costs

  • Free shipping is available on orders over $50 USD.

  • Orders under $50 have a flat shipping fee calculated at checkout.

Tracking Your Order

  • You’ll receive a tracking number by email once your order has been dispatched.

  • Please allow 2–5 business days for tracking information to update in the system.

Customs, Duties & Taxes

  • We are not responsible for any customs fees, duties, or taxes applied to your order. These are the responsibility of the buyer.

Wrong Address Disclaimer

  • It is the customer’s responsibility to ensure the correct shipping address is entered at checkout.

  • If you realize there is an error, please contact us immediately at support@FurryFriendCo.store. Once an order has been processed, we cannot guarantee address changes.

Delayed or Lost Packages

  • While most packages arrive on time, delays may occur beyond our control (e.g., carrier delays, customs, or natural events).

  • If your package is delayed beyond 30 business days, please contact us and we’ll work with you to resolve the issue.

Questions?

If you have any questions about shipping or need help tracking your order, feel free to reach out to us at support@ FurryFriendCo.store.